What is RBAC for concierge teams?

RBAC (Role-Based Access Control) lets you assign clear permissions by role: admin, operations, cleaning, support, finance, etc. Access can also be scoped to specific portfolios or properties.

Portfolios help you separate teams, brands, regions, or enterprise clients while keeping a global view across the business.

Concierge teams / Multi-property + roles

Concierge operations

Multi-property + roles: scale without losing control.

Teams, permissions, portfolios and audit logs: a solid base to grow (without chaos).

Clear roles Who can do what, on which properties.

Portfolios Clients, regions, brands, teams.

Audit Readable history to stay safe.

Why it matters

After a few properties, your biggest risk is not technical: it is operational clarity.

Fewer mistakes

RBAC reduces accidental changes (prices, policies, content) and makes accountability explicit.

More speed

Teams stay autonomous: the right permissions, the right views, and clear escalation paths.

Enterprise clients

Isolate an enterprise portfolio without losing a global view and central governance.

Portfolios & teams

Group properties by client, region, brand, or internal team. Each portfolio keeps its own priorities and views.

Roles (RBAC)

Admin, ops, support, cleaning, finance: clear permissions and accountability. Fewer mistakes, faster execution.

Property-level access

Agents only see what they should see. Great for contractors, partners, and field teams.

Audit log

Who changed what, when, and why: readable history to secure operations and simplify troubleshooting.

Operations is a system

RBAC works best when connected to support, onboarding and direct bookings.

Automated guest support Concierge onboarding Human escalation + audit Concierge hub No-commission bookings Booking engine

Structure now, scale later

We show a simple architecture: portfolios, roles, and a direct booking flow that converts.

See the demo See pricing